Water Damage In Your New Paltz Home? Here's Some Helpful FAQ's To Get You Going In The Right Direction!

5/7/2022 (Permalink)

Let SERVPRO of Kingston/New Paltz take the headache and hassle away when you're dealing with a water damage situation!

My basement in my New Paltz home is flooded! I don’t even know where to start, what do I do first?

When it comes to water damage, the cause of the loss (or whatever is causing the water) must be repaired first. Call a plumber to get the problem repaired right away. At the very least, find the water shut off in your home and turn off the water in that area.

We highly recommend you then file a claim with your insurance company. We can help no matter what, but if it’s covered by your homeowner’s insurance, that means less out of pocket cost to you.

Next step, call SERVPRO of Kingston/New Paltz, no matter the size of the disaster and no matter what time of day. Our dedicated professionals will gather all needed information and schedule an estimator to meet you.

How much is this going to cost?

Our estimates are FREE and we’ll work directly with your insurance company to help cover the costs of the damage. In most cases, you’re only responsible for your insurance deductible. However, no two losses are ever the same, we’re happy to explain the course of action. If this isn’t something you’re putting through insurance, we’ll work out a self-pay estimate for you instead.

What about my damaged items? Our teams are trained and certified in Water Damage Restoration. They will remove all damaged contents and create both salvageable and non-salvageable lists and photos for you as well as storing them if needed. Your items will be cleaned, dried and returned to you promptly. We have state of the art drying equipment to take care of it all from couches to clothing to important documents, photos and electronic equipment.

Everyone talks about mold, do I have to worry about that too?

Fixing the leak and drying out all affected areas as quickly as possible helps stops the growth of mold spores. Mold likes warm and damp environments, that’s why you’ll often see it in basements, crawl spaces and sometimes attics. As part of our drying process, we use green- based anti-microbial products to inhibit any mold growth, in addition to our mold prevention techniques and protocol. Time is key here, the quicker the areas are remedied, the less of an issue mold growth will be.

How long will this all take? It sounds lengthy.

This answer often depends on the size and severity of the damage but our estimators, production managers and technicians will be with you step by step. We pride ourselves in using effective methods as well as being efficient and timely. We understand how stressful this type of situation is and we’re eager to help get your life back to normal as quickly as possible. Check out some of our testimonials from some previous clients!

SERVPRO of Kingston/New Paltz is here to help 24/7 with an emergency response to your water damage. Call us if you need us, no matter what. 845-255-4334.