I am writing to recognize Wanda Grinder, she came to the rescue when we had a septic backup.

While I was familiar with SERVPRO’s services a friend suggested I call Wanda directly to ensure a team was expedited quickly and efficiently. My experience with Wanda was nothing less than exceptional. I was in a total state of panic, Wanda was calm but had a strong sense of urgency while being extremely compassionate. She gave direction on what I needed to do with my insurance company, and recommended a septic service provider because the plumber was not resolving the issue. She had her contact reach out to me immediately, had him onsite resolving the issue all within a couple of hours. She stayed in contact with me throughout to ensure we didn’t need anything else, and made sure the SERVPRO team was deployed as soon as we were ready. It was an extremely stressful situation for many reasons and Wanda made me feel totally supported. As an account management/customer service professional I truly value and recognize when someone goes above and beyond. I would also be remiss if I did not acknowledge Gil Ortiz who was very thorough and helpful, and the team that was onsite that did the cleaning (unfortunately I don’t recall these names but hopefully you can reference internally). They were all also very professional and provided superior service. While I hope not to have another disaster I would highly recommend Wanda and SERVPRO to family and friends.

Outstanding- prompt, courteous, detail-oriented and professional. Well done!

Very professional and courteous staff. They did the job quick and left my home cleaner than it was before they arrived!

Thank you very much, I was impressed with the work done after a shower backed up in my house. The guys explained every step of the process to me and took care of everything with ease. Definitely recommend this company to anyone. 

The office staff was so understanding when I called for help with  a terrible mess of water in my house. They made me feel very reassured and fixed the problems faster than I thought.

My hot water heater malfunctioned and leaked into my kitchen and living room, down to the crawl space and insulation there. The team from SERVPRO came in and immediately got to work, they answered all my questions, cleaned everything up and were very polite and understanding.

As a property manager, there are a lot of people of moving parts and a lot of people to work with when it comes to remedying damage from water. Having used their services before, I knew to call SERVPRO right away when I found out one of our buildings had water in the basement. As usual, they were quick and took care of everything and all the questions. Always an easy choice to use this company.

Had the team thoroughly clean my mother's home to get it ready to sell. Thanks to their great attention to detail, we got the home sold in 6 days!